Who is Alert1, and Where are they Located?
Alert1 is headquartered at 1000 Commerce Park Drive, Williamsport, PA, 17701-5400
Alert1 is registered with the Better Business Bureau and have an A rating at the time of this publication.
The Alert1 emergency operators are stationed in throughout the United States.
Alert1 is a Personal Emergency Response System
Alert1 is a medical alert device, also known as a Personal Emergency Response System (PERS).
You wear an Alert1 button to get immediate attention when you experience a medical emergency.
The Alert1 Package Finder Quiz
Who Buys Alert1 Medical Alert Devices?
Both seniors and their caretakers — usually their children — buy Alert1 medical alerts. Children often buy them for their mothers and fathers who are living independently in their homes.
My mother researched and bought her own medical emergency package. Had she not done that, I would have done it for her.
Where Do Alert1 Devices Work?
The Alert1 emergency buttons work either:
- only at home, or
- both at home as well as away from home
It’s important to understand this up front when shopping for a medical alert device.
The original models that worked only within the home are still popular.
If you get a home-only device, you will not have emergency coverage away from your home.
You also have the option to get a nationwide coverage package.
Alert1 uses AT&T, T-Mobile, and Verizon cellular networks. You can get coverage in almost the entire United States, subject to some spots the signals to reach.
Almost all the packages use a cellular phone service. There’s a chance you might not have coverage. Alert1 suggests you buy a package and then test it for a good connection.
The Value of a Home Base Station
A base station gives you two-way communication with Alert1. You can be as far as 600 ft. from the base station and still have a conversation with an operator. To create the connection, you press your neck or wrist button. This connects the base station to Alert1. The microphone and speaker in the base station are powerful enough for you to talk with Alert1 from hundreds of feet away.
The Value of a Mobile Device
The alternative to a base station is a mobile communication device. You carry the mobile device on you instead of a pendant or wrist button.
The mobile device is a two-way communication device. When you press its button, it initiates a call to Alert1.
Using a Landline or a Cellular Phone System
The Alert1 medical alert devices use telephone technology to allow you to talk with the Alert1 care station.
If you get a base station, it will use your home’s telephone service or an Alert1 provided cellular service.
If you have telephone service where you put the phone jack in the wall, this is “landline” service. You can choose the landline device. Otherwise, you must choose the cellular device.
The mobile solutions always use cellular service. Alert1 provides the cellular signal.
We normally think of “cellular” as a mobile telephone technology. Be aware that the home base station that uses a cellular telephone signal works only in your home. To work outside the home, you need a cellular mobile device. The base station is always a “home” device.
How to Ensure Two-Way Communication with an Alert1 Emergency Operator
The home base station is a two-way communication device. If you push the base station button, you initiate a call to Alert1.
The mobile pendant is a two-way communication device. If you push that button, you initiate a conversation on the mobile pendant.
The button you wear around your neck at home is not a two-way communication device.
That button signals the base station to initiate a call to Alert1. The button itself is not a talking/listening device.
Using that button, you must be within 600 ft. of the base station to talk with Alert1.
If you are out of range or can’t talk, the operator will send emergency help.
Why does it work this way? Why not just always make it so you can speak to an operator?
Why You Sometimes Cannot Speak with an Operator at Home
The original medical alert packages consisted of a base station and a wearable button.
These packages are still available today.
The base station is the communication device.
It has an emergency button. It has sensitive microphones and powerful speakers. It is connected to the telephone network.
If you’re standing in front of the base station and press its emergency button, you can use the base station as a telephone to speak with Alert1.
The base station does all the work. If you didn’t have the wearable button, you’d still have a complete medical alert system in your base station.
You wear the button because you’re most often probably not going to be standing in front of the base station.
You’ll be some distance away from it. If you’re more than arm’s length, you’re not going to be able to press the base station’s emergency button.
That’s why you wear a button around the home. It’s your connection to the base station.
The wearable button sends a signal to wake up the base station.
When the base station receives the button’s signal, it calls the Alert1 operations center.
The Alert1 operator then speaks to your base station. She does not speak to the button you are wearing.
The button you pressed is no longer part of the picture.
It does not have speakers or microphones. It’s not a communications device.
You must be within 600 ft. of the base station to hear the operator, and for her to hear you.
While the microphones and speakers are very powerful, you might still be too far away from the base station to have a conversation.
When the operator receives a signal but cannot speak with you, she assumes that you are in need of emergency help.
She sends emergency personnel or caretakers to your home, depending on your written instructions on file.
For Always-On Access, Get the Mobile Alert
The Alert1 mobile medical alerts are two-way communication devices. You wear the device on a pendant or on your belt. When you push the button, you are making a call to Alert1. It is a smart device like your base station.
Using Mobile to Pinpoint your Location
The mobile medical alert device includes technology that allows Alert1 to determine your location.
Alert1 communicates with 911 to get their help determining where you are. The 911 service uses satellite, cellular and sometimes wireless internet technology to determine where you are.
The location finding service is usually known as GPS. It does go by other acronyms depending on which set of technologies is used.
Alert1 Choices, Features, and Benefits
In this section, we’ll go over the Alert1 features and benefits so you are better equipped to make the right medical alert package choice.
Refer back to this section when taking our Senior Home Guide Alert1 Product Finder Quiz.
Just Home, Just Away, or Both Home and Away
If you want a medical alert system to use only in your home, you will probably get a base station.
You might also get a mobile medical alert. It will work at home, but the pros and cons are different than using a base station.
You can use a base station at home, but not away from home.
You can use a mobile device both at home and away from home.
The base station allows you to carry a signal button around your neck. When you press that button, it activates the base station. The base station does the communication. It’s the “telephone.”
If you don’t get a base station for the home, then you can get a mobile device.
You wear the device somewhere on you as you go about your home.
When you push the mobile device button, you activate the mobile device communication. It is like a base station that you carry with you.
Fall Button Automatic Fall Detection
You can add Fall Detection to both the home base station and the mobile device.
Fall Detection calculates your motion. If your motion triggers a fall alarm, the Fall Detection feature automatically calls Alert1 on your behalf.
You should also try to push the mobile or base station button if you can, because the technology is not 100% accurate.
It might not go off if you fall. It can also send false positive fall alarms that you will need to cancel.
Most fall technology is at this level. It is improving every day, and will get much more accurate in a short time.
Where You Wear the Button
If you get Fall Detection then you must wear the button around your neck.
You can’t put it in your pocket or on your wrist.
The gyroscopes and computer algorithm depend on your wearing the device around your neck to measure your motion, and to decide if it’s a “falling motion.”
If you have a home base station with fall detection, the fall detection button will also activate your base station. You must wear the base station button around your neck for the fall detection to work.
If you have a mobile system with fall detection, the mobile communicator will also be a fall detection device. You must wear the mobile communicator around your neck for the fall detection to work.
Neck or Wrist Button?
Alert1 comes with a base station button and/or a mobile device.
Alert1 doesn’t offer wrist buttons.
Lock Box Option
Alert1 offers an optional Lock Box with its medical alert packages.
You put your house key inside the lock box, then program the lock box combination.
You give the lock box combination to Alert1 to put on file.
Based on your instructions on file, Alert1 can give the combination to caregivers or emergency personnel.
Without this access, emergency personnel might have to break into your home in order to help you.
How to Choose a Alert1 Package
Below are summaries of each Alert1 package. Read that, then take our Senior Home Guide “Alert1 Medical Alert Product Finder Quiz.”
Home Landline Coverage with Alert1 “Home” Device
Alert1 Home is a home-only base station medical alert system.
It hooks into your home’s landline telephone service wall jack.
If you don’t have a landline service, you would get one of the other systems described below.
With the Home base station, you wear a signal-only button while in your home.
When you press the button, it activates the base station up to 600 ft. from where you are.
You then speak with Alert1 on the base station, even if you are that far away.
If they can’t hear you, they will send emergency help according to your instructions on file.
The Home package does not include Fall Detection.
Home Landline or Cellular Coverage with “Home Fall Detection” Medical Alert
“Home Fall Detection” is also a base station medical alert system.
It works with your landline or with Alert1’s cellular signal. Alert1 provides you with a T-Mobile signal if you don’t have a landline.
This medical alert includes Fall Detection technology.
You must wear the button around your neck for the sensors to determine if you have fallen.
If it detects a fall, it will signal the base station to call Alert1 on your behalf.
You should also always try to push the button, as fall detection technology does not always work. All medical alert fall detection technology is at this level of quality as far as I know. The algorithms are not yet perfected.
You can speak over the base station from as far as 400 ft. away when using cellular. You can be as far as 600 ft. away when using a landline.
Mobile Coverage Away, and Possibly at Home
The Alert1 Duo is a mobile two-way communication device. It’s like a base station that you wear, as it’s obviously much smaller.
When you need help and push the Duo button, the Duo contacts Alert1. There is a microphone and speaker on the Duo, so the communication is similar to using a mobile phone.
The Duo does not have Fall Detection technology. You can wear the Duo on your neck or anywhere on your body, so long as you can access it when you need it.
The Duo uses Verizon network phone service, which Alert1 provides to you.
Duo includes location technology to locate you when you press the button. They use a combination of GPS, wireless internet, and cellular signal to determine where to send emergency assistance.
The On-the-Go Fall Detection Medical Alert
The Alert1 On-the-Go Fall Detection device adds Fall Detection to the Duo device. You must wear the device around your neck for the Fall Detection technology to work.
The On-the-Go Fall Detection alert uses AT&T network phone service. Alert1 provides this to you as part of their service.
The On-the-Go Fall Detection alert uses the same location technology as the Duo.
When you press the button, Alert1 uses a range of technologies to determine where you are. They convey your location to the emergency responders. You don’t need to know where you are to get help. They will find you.
Fall Detection and Alert Coverage Everywhere with the On-the-Go and Home Fall Detection Bundle
The On-the-Go and Home Fall Detection Bundle is a combination of the home and the mobile fall detection devices.
It includes the Home Fall Detection home base station and the On-the-Go Fall Detection mobile device.
You must wear the button or mobile device around your neck for the fall detection technology to work.
If the pendant senses a fall it will automatically call Alert1 for you. You should always also try to push the button to confirm the fall, since fall detection technology does not detect every fall.
The mobile device includes location technology to determine where you are when you send for help.
Alert1 sends your location to the emergency personnel it sends to help you.
At home, you speak to Alert1 over the base station. When away, you speak with Alert1 over the mobile device.